Dealing with an angry customer - English phrases & Expressions
Blog : http://www.learnex.in
Website : http://www.letstalkpodcast.com
Facebook : http://www.facebook.com/letstalkpodcast
youtube : http://www.youtube.com/learnexmumbai
When it comes to calming angry customers, it is important to use the right words. And handling an angry customer is the most challenging aspect of a job. In this lesson you will learn phrases to defuse the unpleasant situation and acknowledge the customer concern professionally.
1) I'm sorry for the trouble.
Sometimes simple words speak volumes to your customer. SO the very first thing you do is apologize.
2) I understand why you are upset.
You can drastically improve the customer experience by simply expressing genuine empathy.
This phrase will make the customer feel heard, respected and understood when they share a problem or a complaint.
3) Here is what I'm going to do for you......
By saying this you bring the customer into the solution process. Be precise about the situation and give the details about when the problem can be fully resolved.
4) What can we do to resolve this problem?
If your initial suggestion fails to satisfy the customer then throw the ball in his/her court. Probably the customer is expecting additional incentive so it is better to ask the customer what is the best thing we can do to make him happy.
5) I'm glad you voiced it out so that we can resolve this for you right away.
This is the best way to end the conversation by appreciating the customers efforts to voice out the issue and then explaining him the best solution that you worked it for him/her.
SO hope these phrases come handy to you especially when someone is extremely angry and you are the one who needs to handle the customer.
Tagged under: English lessons,Free English,English lesson,English video,vocabulary,business English,Grammar,learn grammar,English speaking,spoken English,learn English,speak English,speaking English,fluent English,fluency English,English training video,speak fluent English,accent training,American accent,British accent,US accent,UK accent,personality development,words,sentences,public speaking,presentation,soft skills, ,phrases,idioms,listening skills
Find more lesson plans like this:Behavioral Strategies for Dealing with Stress
Clip makes it super easy to turn any public video into a formative assessment activity in your classroom.
Add multiple choice quizzes, questions and browse hundreds of approved, video lesson ideas for Clip
Make YouTube one of your teaching aids - Works perfectly with lesson micro-teaching plans
1. Students enter a simple code
2. You play the video
3. The students comment
4. You review and reflect
* Whiteboard required for teacher-paced activities
With four apps, each designed around existing classroom activities, Spiral gives you the power to do formative assessment with anything you teach.
Carry out a quickfire formative assessment to see what the whole class is thinking
Create interactive presentations to spark creativity in class
Student teams can create and share collaborative presentations from linked devices
Turn any public video into a live chat with questions and quizzes