Welcome to Clip from Spiral logo

Interactive video lesson plan for: Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up

Activity overview:

How do you explain if there's been a mix-up? Paul, the boss, leaves a message wanting ideas for a new marketing strategy for their new laser-curved fruit range. Anna gets straight down to work but when Paul turns up, Tom gets all the credit. There's a big mix-up and it's time for Anna to learn some language that explains there has been a misunderstanding.

For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work

Narrator: Hello, it's a chilly start to the day at Tip Top Trading.
Anna: Hi Denise!
Denise: Good morning Anna.
Anna: Brrr... it's so cold in here.
Denise: The window was left open overnight.
Anna: My papers have been blown everywhere.
Denise: Mine too! Tom was the last one here last night – it must've been him who left the window open.
Anna: Brrr.... Right then, to work! Oh, there's a note from Paul, it must've fallen off my desk: 'I would like your ideas on our stock management system for our new laser-curve fruit range, so we know we can keep up with demand. Please write me a couple of pages of suggestions and leave it on my desk. I'll be back this afternoon.' Wow! I have to come up with ideas for a stock management system! Gosh, where do I begin?!
Tom: Good morning.
Anna: Morning!
Tom: Hey, my certificate for Plastic Pear Salesman of the Year is on the floor!
Anna: Right... stock management systems... stock-up on your laser-curved lemons … My first idea is to calculate the total….
Narrator: Well, Anna has finished her report and left it on Paul's desk, but things aren't that simple. Er, Anna, there's going to be a problem.
Anna: Oh? A problem, bbbbut…
Narrator: Let me teach you some phrases you might need to explain that there's been a mistake:
I think there's been a misunderstanding.
There's been a bit of a mix-up.
Anna: But what misunderstanding? What mix-up?
Narrator: You could also use:
Let me explain what happened...
Anna: But-
Paul: Ah, good afternoon everyone.
All: Hello.
Paul: Tom, this is an excellent piece of work!
Tom: Sorry?
Paul: These are by far the best ideas you've ever had.
Tom: I don't understand.
Paul: Our stock management system!
Tom: Can I see? … Oh, that's not mine.
Paul: Eh?
Anna: I think there's been a misunderstanding. I did it.
Paul & Tom: You?
Anna: I got your note Paul, here.
Paul: No, no, that note was for Tom.
Anna: Oh, then there's been a bit of a mix-up.
Tom: Did you take that note from my desk?
Anna: No, no!
Tom: I suppose you threw my pear salesman certificate on the floor at the same time too!
Anna: I didn’t! Let me explain. The wind must have blown the note for Tom under my desk.
Denise: Tom left the window open overnight. Our papers were blown all over the place.
Paul: I see, well, golly gosh. In that case, well done, Anna! Excellent work, even though you weren't meant to do it. And Tom, your ideas are still welcome of course. Thanks.
Anna: Sorry Tom.
Tom: What? Oh, I'm not bothered. I've still got some great ideas in my head anyway.
Narrator: Yeah, right! Let's leave Tom to get on with his 'great ideas' and listen again those phrases Anna used to explain the misunderstanding:
I think there's been a misunderstanding.
There's been a bit of a mix-up.
Let me explain what happened.
Well, the mix-up gave Anna a chance to shine – Paul certainly seemed impressed with her work. Maybe it will bring her new opportunities. Until next time, bye!

Tagged under: business english,English,lesson,bbc,authentic english,الإنجليزية,bbclearningenglish,learn,british,pronunciation,native English speaker,อังกฤษ,Inglé, learn english,masterclass,lesson plan,language lesson,ELT,영어,BBC,英語,conversational,BBC masterclass,language,official,British Broadcasting Corporation,speaking native,tutorial,grammar,​,english,Inglê, speak english,anh,English lesson,English ,native,vocabulary,lesson planning,speak,Official BBC

Find more lesson plans like this:

Explaining and Treating Gender Identity Disorder

Clip makes it super easy to turn any public video into a formative assessment activity in your classroom.

Add multiple choice quizzes, questions and browse hundreds of approved, video lesson ideas for Clip

Make YouTube one of your teaching aids - Works perfectly with lesson micro-teaching plans

Play this activity

1. Students enter a simple code

2. You play the video

3. The students comment

4. You review and reflect

* Whiteboard required for teacher-paced activities

Share on:

Share Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up on Google+ Share Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up on Twitter Share Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up on Facebook Pin Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up Email Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up

Ready to see what else Spiral logo can do?

With four apps, each designed around existing classroom activities, Spiral gives you the power to do formative assessment with anything you teach.


Carry out a quickfire formative assessment to see what the whole class is thinking


Create interactive presentations to spark creativity in class

Team Up

Student teams can create and share collaborative presentations from linked devices


Turn any public video into a live chat with questions and quizzes

1000s of teachers use Spiral to deliver awesome, engaging activities that capture students' understanding during lessons.

Now it's your turn Sign up

Spiral Reviews by Teachers and Digital Learning Coaches

Review of Spiral by teacher: Kathryn Laster @kklaster

Tried out the canvas response option on @SpiralEducation & it's so awesome! Add text or drawings AND annotate an image! #R10tech

Review of Spiral by teacher: Room 220 Math Stars @3rdgradeBCE

Using @SpiralEducation in class for math review. Student approved! Thumbs up! Thanks.

Review of Spiral by teacher: Miss Ord @ordmiss

Absolutely amazing collaboration from year 10 today. 100% engagement and constant smiles from all #lovetsla #spiral

Review of Spiral by teacher: Adam J. Stryker @strykerstennis

Students show better Interpersonal Writing skills than Speaking via @SpiralEducation Great #data #langchat folks!

Review of Spiral by teacher: Dr Ayla Göl @iladylayla

A good tool for supporting active #learning.

Review of Spiral by teacher: Brett Erenberg @BrettErenberg

The Team Up app is unlike anything I have ever seen. You left NOTHING out! So impressed!

Get the Clip Chrome Extension & Create Video Lessons in Seconds

Add Clip to Chrome