MIT 16.660J Introduction to Lean Six Sigma Methods, IAP 2012
View the complete course: http://ocw.mit.edu/16-660JIAP12
Instructor: Annalisa L. Weigel
This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services.
License: Creative Commons BY-NC-SA
More information at http://ocw.mit.edu/terms
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Tagged under: Lean,quality,customer satisfaction,total quality management,inspection,pareto charts,flow charts,histograms,root analysis,5 whys
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