Welcome to Clip from Spiral logo

Interactive video lesson plan for: Politely refusing something – 16 – English at Work helps you make polite refusals

Activity overview:

How do you say no politely? Anna needs help following the call from Mr Lime asking her out to lunch. She wants to say no, but doesn’t want to sound rude. Her dilemma is how to refuse his offer politely. She finally plucks up the courage to call him, but how does he respond?

For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work

TRANSCRIPT
Narrator: Hello! You're joining us again after Anna's call from Mr Lime – he asked her to lunch, remember. Now Anna and Denise are flapping.
Denise: ...and before you know it, he'll be asking you to marry him! Trust me Anna, this has happened to me dozens of times!
Anna: But I thought he was only interested in the lemons! Please promise me you won’t mention this to anyone.
Denise: OK, I promise.
Anna: Oh, shhhh!
Tom: Good morning. What's going on?
Denise: Mr Lime has asked Anna to lunch!
Anna: Please…
Tom: And?
Denise: And it's not to talk business! I saw him looking at her with big eyes, from the moment he first saw her!
Anna: Denise!
Tom: Old Slimy Limey eh? Lucky Anna!
Anna: He's not slimy, it's just…
Tom: Don't tell me you said yes?!
Anna: Well I didn't know what to say.
Tom: You didn't?
Anna: No, no, I said I was busy and would call back. I wanted to just say no, but with everyone complaining that I'm not polite on the phone... I just... I didn't know how to say it politely.
Tom: Ha ha, I'll tell you what to say.
Anna: Hang on, let me write it down... why do all the pens keep disappearing?
Denise: Here's one.
Anna: Thanks. Okay, I'm listening Tom.
Tom: Say: go...
Anna: (writing) go...
Tom: ...away... Slimy Limey.
Anna: Go away Slimy Limey. Are you sure?
Tom: Of course!
Denise: Don't listen to him Anna. This is what you say:
Thank you for your offer. But I'm really sorry, I won't be able to.
Then explain why, say I'm afraid… blah blah blah
Anna: Blah blah blah?
Denise: Say it's against company policy to have non-business lunches with clients.
Anna: Meaning?
Denise: You're not allowed to if it's not for business. Then say:
It wouldn't be appropriate. So, with regret, I'm going to have to say no.
Anna: Okay, I think I've got that all down. Thanks. He'll be waiting for my call.
(dials phone)
Mr Lime: Hello, Seb Lime speaking.
Anna: Hello Mr Lime.
Mr Lime: Anna! Please, call me Seb. So, when can I invite you to lunch?
Denise: (whispering loudly) Thank you for your offer...
Anna: Well, thank you for your offer. But I'm really sorry, I won't be able to.
Mr Lime: Oh?
Denise: (whispering loudly) I'm afraid...
Anna: I'm afraid it's against company policy to have non-business lunches with people.
Mr Lime: Really? Oh how tedious!
Denise: (whispering loudly) It wouldn't be-
Anna: Shhh!
Mr Lime: Pardon?
Anna: No, not shhh you Mr Slimy I meant shhhh Denise!
Mr Lime: Mr Slimy?
Anna: Oh no! I mean Mr Limey – Lime – er Seb! You see, it wouldn't be appropriate. So, with regret, I'm going to have to say no.
Mr Lime: I think I've understood. Goodbye Anna.
Anna: Goodbye.
Narrator: Oh dear, he didn't take that too well. But, apart from a little mistake, Anna did well there. Here are the phrases she used to politely refuse the offer of lunch:
Thank you for your offer. But I'm really sorry, I won't be able to.
I'm afraid it is against company policy…
It wouldn't be appropriate.
With regret, I'm going to have to say no.
Good job Anna, bad luck Mr Slimy!

Tagged under: Inglé,masterclass,English lesson,authentic english, speak english,grammar, ,polite language,อังกฤษ,tutorial,​,English ,english,BBC,Official BBC,',lesson planning,anh,refusal,language lesson,lesson plan,English,bbc,speak,learn,refusing,英語,BBC masterclass,bbclearningenglish,ELT,business english,Inglê,British Broadcasting Corporation, learn english,native English speaker,speaking native,pronunciation,الإنجليزية,vocabulary,영어

Find more lesson plans like this:

16th-Century Art of Northern Europe & Spain: Characteristics, Techniques & Famous Works

Clip makes it super easy to turn any public video into a formative assessment activity in your classroom.

Add multiple choice quizzes, questions and browse hundreds of approved, video lesson ideas for Clip

Make YouTube one of your teaching aids - Works perfectly with lesson micro-teaching plans

Play this activity

1. Students enter a simple code

2. You play the video

3. The students comment

4. You review and reflect

* Whiteboard required for teacher-paced activities

Share on:

Share Politely refusing something – 16 – English at Work helps you make polite refusals on Google+ Share Politely refusing something – 16 – English at Work helps you make polite refusals on Twitter Share Politely refusing something – 16 – English at Work helps you make polite refusals on Facebook Pin Politely refusing something – 16 – English at Work helps you make polite refusals Email Politely refusing something – 16 – English at Work helps you make polite refusals

Ready to see what else Spiral logo can do?

With four apps, each designed around existing classroom activities, Spiral gives you the power to do formative assessment with anything you teach.

Quickfire

Carry out a quickfire formative assessment to see what the whole class is thinking

Discuss

Create interactive presentations to spark creativity in class

Team Up

Student teams can create and share collaborative presentations from linked devices

Clip

Turn any public video into a live chat with questions and quizzes

1000s of teachers use Spiral to deliver awesome, engaging activities that capture students' understanding during lessons.

Now it's your turn Sign up

Spiral Reviews by Teachers and Digital Learning Coaches

Spiral
Review of Spiral by teacher: Kathryn Laster @kklaster

Tried out the canvas response option on @SpiralEducation & it's so awesome! Add text or drawings AND annotate an image! #R10tech

Spiral
Review of Spiral by teacher: Room 220 Math Stars @3rdgradeBCE

Using @SpiralEducation in class for math review. Student approved! Thumbs up! Thanks.

Spiral
Review of Spiral by teacher: Miss Ord @ordmiss

Absolutely amazing collaboration from year 10 today. 100% engagement and constant smiles from all #lovetsla #spiral

Spiral
Review of Spiral by teacher: Adam J. Stryker @strykerstennis

Students show better Interpersonal Writing skills than Speaking via @SpiralEducation Great #data #langchat folks!

Spiral
Review of Spiral by teacher: Dr Ayla Göl @iladylayla

A good tool for supporting active #learning.

Spiral
Review of Spiral by teacher: Brett Erenberg @BrettErenberg

The Team Up app is unlike anything I have ever seen. You left NOTHING out! So impressed!

Get the Clip Chrome Extension & Create Video Lessons in Seconds

Add Clip to Chrome