Nutella Bread Recipe: https://www.youtube.com/watch?v=8eHPkpCGdEY
Watch more How to Improve Your Communication Skills videos: http://www.howcast.com/videos/233727-How-to-Offer-Constructive-Criticism
Pick your words and prepare your manner carefully if you really want to help with advice and criticism.
Step 1: Reflect and prepare
Reflect on what you want to say to the person and prepare a clear message. Be honest with yourself regarding any ill will you might harbor.
Step 2: Maintain respect
Maintain unconditional respect for the person. Everyone, including you, is doing the best they can.
Step 3: Know the situation
Document and praise the other’s efforts, intentions, and accomplishments. Before raising reservations about their performance, be complimentary.
Try to conduct the conversation privately, away from prying eyes.
Step 4: Listen closely
Ask questions and invite them to explain their view of things. This could change the criticisms you offer.
Step 5: Consider their power to absorb
State your case, taking into account their compromised power to absorb information in such a tense circumstance.
Step 6: Criticize the behavior
Criticize the behavior, not the person. Accept criticism as well, knowing that mistakes are normal for everyone.
Follow the Golden Rule of treating others as you would be treated in all your dealings with others.
Step 7: Expect realistic results
Expect no more from others than you would from yourself. Craft achievable goals with their participation so you’re both on the same page.
Step 8: Reinforce the message
Reinforce the message to get agreement on what both parties understood, and what the plan for correction will be.
Did You Know?
Universities now offer over 100 degree programs in conflict resolution.
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