Welcome to Clip from Spiral logo

Interactive video lesson plan for: Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson)

Activity overview:

Telephone Etiquette and Manners for better business calls - Business English lesson to learn Telephone skills

Blog :

In this Business English lesson, you are going to learn telephone etiquette and manners that one must exercise right for greeting to ending a call. Speaking over the telephone professionally is very important as your style of speaking and voice represent the company you are working with.

Website :
Facebook :

Answering the call:

Example 01: Good morning, thank you for calling ABC company. How may I help you?
It is always nice to answer a phone with a greeting, followed by the company’s name. Even if you answer a call, you could always greet the caller.

Example 02: Thank you for calling Peterson’s marketing department. How may I help you?
Sometimes, the call gets directly connected to the concerned department. Even though you may not be the person they want to speak to, it’s always nice to sound polite and make the person comfortable.

The person or caller wants to talk to someone who is not available:

Example: Mr. Berg is not taking calls right now. Can I take a message?
When you try to transfer a call to your colleague who is not answering, politely tell the caller that the concerned person is not taking calls now. Also, you could offer to take a message on behalf of your colleague.

Example: Jonathon is out today. Can I forward you to his voicemail?
If you know your colleague is not in the premises, offer to forward the caller to your colleague’s voice mail.

Transferring/connecting the caller to another person:

Example: Please hold while I connect you to him.
This phrase is mainly used by front line staff. Be polite soft and gentle while speaking. Use voice modulation.

Example: I’ll put you through Mr. Sevan’s phone. If you get disconnected for some reason, his direct extension is 4562.
When you use such a phrase, you are being polite and going out of your way to help the caller. You are helping the caller with the extension number in case of any issues.

Problems during a call:

Example: I’m sorry I can’t hear you.
At times, there may be a lot of disturbance and lack of clarity while speaking. If you are taking messages over the phone and are unable to hear clearly, do not hesitate to express it. But do it politely.

Example: Could you please spell that for me?
Many times you take a note of the caller’s name and may find it difficult to spell it correctly. You could ask the caller politely to spell it for you.

Example: I am sorry you have the wrong number.
At work, you may be answering plenty of calls who have the wrong number. However annoying this may be, do not snap. Be polite and let them know that they have the wrong number.

Ending a call:

Example: Thank you for calling North Star roofing. Have a nice day.

Example: Thanks for calling, Mr. Fernandez. Is there anything else I can assist you with?

Ending a call is as important as answering or starting one. It is imperative that you maintain the politeness while speaking. Let the caller know you were pleased to speak to him. Ensure you end the call in such a way that the caller never hesitates to call again.

Tagged under: English lessons,Free English,English lesson,English video,vocabulary,business English,Grammar,learn grammar,English speaking,spoken English,learn English,speak English,speaking English,fluent English,fluency English,English training video,speak fluent English,accent training,American accent,British accent,US accent,UK accent,personality development,words,sentences,public speaking,presentation,soft skills, ,phrases,idioms,listening skills

Clip makes it super easy to turn any public video into a formative assessment activity in your classroom.

Add multiple choice quizzes, questions and browse hundreds of approved, video lesson ideas for Clip

Make YouTube one of your teaching aids - Works perfectly with lesson micro-teaching plans

Play this activity

1. Students enter a simple code

2. You play the video

3. The students comment

4. You review and reflect

* Whiteboard required for teacher-paced activities

Share on:

Share Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson) on Google+ Share Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson) on Twitter Share Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson) on Facebook Pin Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson) Email Telephone Etiquette for better business calls - Telephone skills at work ( Business English Lesson)

Ready to see what else Spiral logo can do?

With four apps, each designed around existing classroom activities, Spiral gives you the power to do formative assessment with anything you teach.


Carry out a quickfire formative assessment to see what the whole class is thinking


Create interactive presentations to spark creativity in class

Team Up

Student teams can create and share collaborative presentations from linked devices


Turn any public video into a live chat with questions and quizzes

1000s of teachers use Spiral to deliver awesome, engaging activities that capture students' understanding during lessons.

Now it's your turn Sign up

Spiral Reviews by Teachers and Digital Learning Coaches

Review of Spiral by teacher: Kathryn Laster @kklaster

Tried out the canvas response option on @SpiralEducation & it's so awesome! Add text or drawings AND annotate an image! #R10tech

Review of Spiral by teacher: Room 220 Math Stars @3rdgradeBCE

Using @SpiralEducation in class for math review. Student approved! Thumbs up! Thanks.

Review of Spiral by teacher: Miss Ord @ordmiss

Absolutely amazing collaboration from year 10 today. 100% engagement and constant smiles from all #lovetsla #spiral

Review of Spiral by teacher: Adam J. Stryker @strykerstennis

Students show better Interpersonal Writing skills than Speaking via @SpiralEducation Great #data #langchat folks!

Review of Spiral by teacher: Dr Ayla Göl @iladylayla

A good tool for supporting active #learning.

Review of Spiral by teacher: Brett Erenberg @BrettErenberg

The Team Up app is unlike anything I have ever seen. You left NOTHING out! So impressed!

Get the Clip Chrome Extension & Create Video Lessons in Seconds

Add Clip to Chrome